Continuous Improvement HR Specialist

The Recipe

Are you a passionate about improving HR generalist processes, designing and implementing innovative technology led solutions and enabling best in class service delivery?

The role is based at our Bolton HQ with flexibility around hybrid working.

Opportunity

An exciting brand new opportunity has arisen to join our high performing People Team.

In a newly created role, you will focus on how we can optimise our processes and services to align our generalist people operations with organisational goals to enhance our customer experience, leverage technology to streamline processes and use data and insight to enhance our business performance.

The role will be key in ensuring the delivery of high quality generalist people processes by identifying inefficiencies, implementing innovative solutions and fostering a culture of continuous improvement.

If you are passionate about designing and improving HR generalist processes through a technology led approach and providing a best in class service to our people, we’d love to hear from you.

We welcome early applications and we reserve the right to close this job early, if suitable candidates are identified for interview prior to the closing date.

Why this role?

This role is critical to ensuring we provide the best possible service to our people and you’ll be at the heart of this.

Whether you are experienced and have a successful track record in improving HR generalist services or have a passion for HR and have experience of service improvement in other sectors, we will support you with your development within a fantastic team environment.

You’ll join a team that’s passionate about ensuring we provide best in class service enabled by technology.

Key Accountabilities and Measures

Process Optimisation; Analyse, redesign and implement standardised HR generalist shared services processes to support the business. Providing efficiency, reducing manual effort, best in class service and standardisation.
Performance Monitoring and Analytics; Work with KPIs, data and analytics to identify trends, measure impact and inform decision making. Generate actionable reports, dashboards and insights in areas such as query resolution, cost per transaction and customer satisfaction activities.
Implementation of Automation and Technology; Working with our HRIS and IT teams to identify and implement automation and digitisation opportunities and support the introduction of new HR Systems and tools to improve efficiency and user experience.
Driving a Culture of Continuous Improvement; Promote lean, six sigma or similar opportunities to embed CI within the team. Developing team capability by organising workshops and training sessions, being a champion for change and developing a culture of sharing best practice.
Customer Experience Enhancement; Gather feedback from key stakeholder and implement initiatives which drive our customer experience forward, monitoring customer satisfaction metrics and proactively addressing areas of concern.
Project Management; Lead the identification, prioritisation and management of key improvement initiatives using strong project management methodologies and excellent communication with internal and external stakeholders.
Stakeholder Collaboration; Partner with our People Services, wider People Team and other stakeholders to understand issues, facilitate cross functional collaboration and communicate the value and impact of all improvement initiatives.
CPD; Take responsibility for maintaining own continuous professional development (CPD) and knowledge of best practice. Identify CPD opportunities for self, share new knowledge and encourage team members and broader people team to develop their skills through sharing of knowledge and expertise.

Essential Ingredients

• Proven track record in a continuous improvement role ideally but not limited to within an HR shared services environment.
• Experience in designing and implementing process improvement, digitisation and automation solutions.
• Demonstrated success in leading cross-functional projects and driving cultural change.
• Familiarity with HR metrics, performance monitoring, and customer experience enhancement.
• Knowledge of industry trends and best practices in HR operations and shared services.
• Strong analytical and problem-solving abilities, with a focus on process optimisation.
• Proficiency in data analysis, reporting, and using HR analytics tools.
• Expertise in continuous improvement methodologies such as Lean or Six Sigma.
• Excellent project management skills, including the ability to manage multiple initiatives simultaneously.
• Strong stakeholder management and collaboration skills.
• Effective communication and presentation skills, with the ability to influence at all levels.
• Technical aptitude and familiarity with HR systems and automation tools.
• You will be required to review operational performance, seeking effectiveness and efficiency improvements through innovation and continuous improvement.

Extra Dough

At Warburtons, we believe in rewarding our team for their hard work and dedication. In addition to a competitive base salary and benefits, you'll enjoy:

• A slice of the annual profits (discretionary profit share) 
• Family time is important to us so as well as your holiday entitlement, we'll give you the opportunity to purchase up to an extra week’s annual leave 
• Award winning pension scheme with company contributions 
• Private medical insurance and life assurance 
• Products you will love along with deals and discounts for you and the family through our Extra Dough website 
• Continued investment in your personal development 
• Fully stocked kitchens filled with our delicious products for you to enjoy with your daily brew!