Customer Service Team Coordinator

Essential Ingredients

• Engaging personality with an interest in resolving issues and providing the best customer service
• Working collaboratively with team and the wider business
• A good knowledge of IT systems and a willingness to expand your skills

It’s simple really, we deliver fresh products on time, keeping quality, safety and customer service at the forefront of every decision.

The Recipe

We have an exciting opportunity for a Customer Service Team Co-Ordinator, working a fixed Sunday to Thursday rota. The role sits in our Supply Chain function, however, you don’t need to have experience in that area, whether it’s face to face in retail or hospitality, over the phone in a call centre setting, if you enjoy dealing with customers we’ll give you all the training you’ll need to succeed.

You will be the point of contact for our customers nationally in the customer service hub, responsible for responding to customer queries relating to deliveries or orders, that cannot be resolved using our EPOD system.

The main responsibilities of the position include:

• Provide a contact service for the customer liaising with the shop managers on their delivery or order query
• Deal with any issues related to delivery times and service through speaking with internal teams
• Building strong relationships with site teams
• Logging info and data to track customer service trends and future support
• Sharing best practice and knowledge with other members of the Customer Care Team

About Us

Did you know there are two bakery sites in Bolton (Bolton & Variety), a distribution hub, a newly built Innovation Centre, Test Bakery, and our Head Office. We have approximately 480 colleagues working across Bolton and Variety manufacturing and distribution. We produce 1.5 million units per week, across 5 automated lines that bake our delicious fresh bread, crumpets, bagels, morning goods and muffins which is delivered daily to our customers across the UK.

There has never been a more exciting time to join our Bolton Bakeries, with new site and group initiatives and projects, you can instantly make an impact driving our Unbeatable Quality vision of being Britain’s Best Food Business! You’ll be our safe hands, and we know you’ll love to be a part of it.

As ‘the UK’s No. 1 Bakery Brand’ we have been baking bread since 1876. Today, we are proudly a sixth-generation family business, supplying over 18,000 retail customers from 11 bakeries and 16 depots, producing a range of over 70 products, including gluten and wheat free.

We are striving to be a net zero business by 2050 and believe that we must minimise our impact on the environment, whilst making a positive impact on the society we are a part of.

Extra Dough

You’ll want to know what your bread is worth:

At last and by no means yeast you will want to know what your breads worth.

• Base Salary of £28’600.00 p/a
• A slice of the annual profits
• Award winning pension plan
• Life assurance
• Discount vouchers and products you’ll love
• Benefits for you and the family for example; Discounted Gym membership, Cycle to work